Privacy Policy

Sentrix Labs, Inc. ("Sentrix Labs," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sentrixlabs.com, use our AI chatbot services, or engage with our AI development services.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account for our AI chatbot, we collect your name, email address, company name, and authentication credentials.
• Contact Information: When you contact us or request our services, we collect your name, email, phone number, and company details.
• Payment Information: Processed securely through third-party payment processors. We do not store credit card details.
• Communications: Content of your messages when you email us or use our support channels.

1.2 Information Collected Automatically

• Usage Data: How you interact with our AI chatbot, including queries, response times, and feature usage.
• Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and access times.
• Device Information: Device type, unique device identifiers, and mobile network information.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience.

1.3 AI Chatbot Specific Data

• Conversation History: We store your interactions with our AI chatbot to improve service quality and provide continuity.
• Telemetry Data: Performance metrics, error logs, and system diagnostics to ensure reliable service.
• User Feedback: Ratings and feedback you provide about AI responses.

2. How We Use Your Information

We use collected information for the following purposes:

• Provide, maintain, and improve our AI services and chatbot functionality
• Process transactions and send related information
• Respond to your comments, questions, and customer service requests
• Send you technical notices, updates, security alerts, and administrative messages
• Monitor and analyze trends, usage, and activities to improve our services
• Detect, prevent, and address technical issues and security threats
• Personalize and improve your experience with our AI services
• Develop new features, products, and services
• Comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing)
• Legal Requirements: When required by law, court order, or governmental authority
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Consent: With your explicit consent for any other purpose

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods:

• Account Information: Retained while your account is active and for 30 days after deletion
• AI Chatbot Conversations: Retained for 90 days for service improvement, unless you request earlier deletion
• Usage Analytics: Aggregated and anonymized after 12 months
• Legal and Compliance Data: Retained as required by applicable laws

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information, subject to legal requirements
• Portability: Receive your information in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Cookie Preferences: Manage cookie settings through your browser

To exercise these rights, please contact us at privacy@sentrixlabs.com.

7. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses or other approved mechanisms.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not do).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice via email or through our services.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: